JAMB launches emergency support centre for candidates amid exam glitch fallout
The Joint Admissions and Matriculation Board (JAMB) has established a Candidate Counselling Emergency Support Centre to provide additional assistance to candidates facing urgent issues, following recent technical glitches that affected over 300,000 candidates in the 2025 UTME.
Announcing the development on Friday via its official X (formerly Twitter) handle, the examination body said the new centre will complement its existing online ticketing platform, which it maintained remains the preferred and most reliable communication channel for candidate support.
“In addition to our usual and preferred ticketing platform for Candidate Support, JAMB has now opened a Candidate Counselling Emergency Support Centre (CCESC),” the statement read.
Candidates with urgent concerns can now contact any of six designated officials Gbenga, Yusuf, Dubem, Tony, Ogbonna, and Emma via the helpline 07002200016.
The move comes in the wake of widespread concerns over a technical glitch that disrupted the conduct of the 2025 UTME in parts of Lagos and the South East, prompting JAMB to schedule a resit for over 300,000 affected candidates.
Amid public scrutiny, JAMB Registrar Prof. Ishaq Oloyede has received backing from senior academics and public figures, including Prof. Yusuf Ali, the Kuliya Ngeri of Ilorin, who praised his transparency and accountability.
Ali, a longtime associate of Oloyede, described the registrar as “honest, incorruptible, and selfless,” noting that his decision to take responsibility for the glitch and show empathy to candidates was “a rare occurrence in Nigeria’s public service.”
“It makes a lot of sense that he should not abandon ship but be manly enough to see the end of the problem. Good leadership is not about taking flight when negative issues arise,” Ali said.
JAMB has reiterated its commitment to ensuring fairness for all candidates and restoring public confidence in the integrity of the examination process.
